ramjee.vr

• Managed daily operational workflows while ensuring accuracy, productivity, and process compliance. • Led a team of 8-10 associates, consistently achieving productivity and quality targets. Collaborated within a more than 40 members operations team. • Coordinated daily work allocation, monitored productivity, and ensured timely completion of operational tasks. • Selected to train and mentor new team members based on strong process knowledge and operational expertise. • Conducted onboarding, knowledge transfer, and continuous training to maintain process compliance and quality standards. • Performed verification, validation, and quality control activities while maintaining operational standards. • Performed research, validation, duplicate resolution, and catalog enrichment activities to maintain accurate global winery and product data. • Acted as the primary point of contact for process-related queries, escalations, and stakeholder communication, ensuring timely issue resolution and operational continuity. • Utilized Google Workspace and Slack for workflow tracking, collaboration, reporting, and issue resolution.

• Coordinated customer documentation and CAF processing for Vodafone services, supporting accurate records management and operational efficiency. • Managed customer audit and verification processes to ensure compliance and operational accuracy. • Supported escalation handling, documentation validation, and backend operational activities.

• Managed workflow activities, task allocation, team coordination, and productivity monitoring. • Completed operational tasks within established deadlines while maintaining accuracy and quality standards.

• Handled customer service coordination, repair workflow support, and service scheduling. • Managed customer interactions, service updates, and quality coordination.