mwaimoffat

1. Supervised daily operations of the electrical sales department, ensuring efficient workflow, excellent customer service, and achievement of sales targets. 2. Advised customers on electrical products, materials, tools, and equipment, recommending suitable solutions based on technical requirements and project specifications. 3. Developed strong product knowledge covering electrical cables, wiring accessories, lighting, switches, circuit protection devices, conduits, power tools, and related electrical components. 4. Coordinated with procurement and warehouse teams to maintain adequate stock levels, monitor inventory movement, and ensure timely replenishment of electrical products. 5. Maintained accurate records of inventory, customer orders, sales transactions, and supplier information using computerized data management systems. 6. Prepared sales, inventory, and performance reports to support operational planning and management decision-making. 7. Verified the accuracy and integrity of business data by performing routine data entry, reconciliation, and database maintenance. 8. Assisted customers and contractors by interpreting product specifications, identifying compatible electrical components, and ensuring compliance with customer requirements. 9. Trained and supervised sales staff on product knowledge, customer service standards, inventory procedures, and workplace safety practices. 10. Collaborated with cross-functional teams to improve operational efficiency, streamline record-keeping processes, and enhance customer satisfaction. 11. Demonstrated a strong understanding of electrical materials, installation practices, safety standards, and industry terminology, enabling effective support for electrical installation projects. 12. Maintained high standards of professionalism, accuracy, and attention to detail while working in fast-paced environments and adapting to changing business needs.

• Presented and maintained merchandise to drive continuous sales • Analyzed and properly processed product returns, assisting customers with finding alternative merchandises to meet needs. • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral . • Trained and developed new sales team associates in products, selling techniques and company procedures

• Provided direct, on the ground technical assistance to practitioners implementing data management, performance management and data analytics programs. • Provided ongoing feedback and constructive criticism to developed systems and programs. • Prioritized and directed work efforts, providing guidance and directions • Supported the development of materials presenting trends and results in various fields and cities. • Ensured compliance with company policies, health, and safety standards by conducting regular reviews and training as reinforcements to ensure that the whole team was following the set procedures.

• Merged data with existing data sets, carefully keeping old data sets and documents • Collected and recorded data pertinent to project goals and ultimate company productivity. • Analyzed data to determine whether developed designs met the performance goals • Worked to alleviate executive overload by handling all consumers interactions for the company including walk-ins, email, phone and tete a tete interactions . • Performed a range of administrative duties from maintaining production schedules to purchasing supplies and hiring vendors.

• Performed a variety of office duties from ordering supplies to heavy data entry and processing. • Completed HRIS data entry, reporting, and auditing to ensure for the accuracy of the data inputted • Merged data with the already existing data sets, carefully kept the old data sets and documentations • Organized and analyzed data and ensured that the data set met the performance goals

• Directed visitors and customers to appropriate offices and banking wings • Served as a friendly and helpful first point of contact in the administration office • Answered phones and delivered important information to the bank staff and clients • Scheduled bank events and created and maintained the office calendar