rajusheikh2010
About Candidate
Professional Experience: I have built a diverse career path that spans several specialized domains:
Supply Chain Operations: Currently working as a Supply Chain Operation Associate.
Risk & Fraud Analysis: I have prior experience as a Subject Matter Expert on an HPE admin queue, where I have specifically responsible for risk fraud analysis.
Customer Support: My background includes various roles in customer service, including:
Senior Support Executive,
Customer Support Associate,
Chat Support, Escalation Support Worker
Administrative & Data Roles: I have previously served as a data entry operator.
Projects & Preferences
Financial Tracking: I have strong interest in managing personal finances, previously designed a framework for a personal finance application/website to track daily and monthly income, expenses, savings, and investments, specifically using Indian Rupees and tracking UPI transactions.
Professional Development: I have been actively consolidating expertise in customer service, risk analysis, and supply chain operations into a comprehensive curriculum vitae.
Education
Bachelor of Arts (English)
Experiences
Customer query, complaints, semi inbound international process. Fraud Analysis and order management for a Supply chain process.
Customer Support, handling query, complaints, inbound international process. Worked for chat support and escalation support.
Domestic inbound process for telecommunication service. Handling query, escalate, creating leads. Later transferred to escalation team handling customer complaints.
Skills
Delivery Support
Customer Support
Computer operator
Data entry and analysis
Warehouse picker
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