Hotel Receptionist

Job Description

Hotel Receptionists are the first point of contact for guests and play a crucial role in creating a welcoming and memorable experience. They manage guest check-ins and check-outs, handle reservations, and provide exceptional customer service throughout a guest’s stay.

The Work You’ll Do:

Greet and welcome guests in a professional and friendly manner.

Manage check-ins and check-outs efficiently while handling payments and billing.

Respond promptly to guest inquiries via phone, email, or in-person.

Handle reservations, cancellations, and special requests.

Provide guests with information about hotel services, amenities, and local attractions.

Maintain a clean and organized reception area.

Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Resolve guest complaints or issues professionally and escalate when necessary.

What You’ll Bring:

Excellent communication and interpersonal skills.

Friendly, professional, and customer-oriented attitude.

Strong organizational and multitasking abilities.

Ability to stay calm and composed under pressure.

Attention to detail and accuracy in handling guest information and payments.

Join our hotel team and become the welcoming face of our guests’ experiences, providing exceptional service that ensures every stay is memorable.